Client Portals: New Way of Communication?

The requirements of law firms are changing in the context of digitalization. This has been accelerated by COVID. The change has various facets.

One important facet – especially for law firms and lawyers – is communication with the client.

Traditional communication has been, and in some cases still is, by email. This not only poses security risks, but is also not very efficient for both sides.

Over time, there are more and more alternative communication channels on the market. One in particular stands out:

The Client Portal.

Client Portals offer a whole range of advantages.

Using a cloud-based client portal option as a practice tool gives lawyers and law firms more flexibility when working from home, on the road, or even in the courtroom. From intake to billing, including storage of all client communications and documents. Without the need for additional technology skills.

One of the most important advantages is the improved security aspect. You can interact with your clients in an online environment with electronic security measures that meet industry and legal standards and go far beyond an unsecured email or text message. Portals can ensure encryption, and third parties can easily be kept out of certain areas.

Another advantage is improved communication. Access provides flexibility for both the attorney and the client, resulting in a better client experience and client retention. Promptness and completeness of communication with the client are not only good client service qualities, but also critical to proper ethical representation.

On top of that Client Portals offer improved payments. It is trouble-free to track your payments and it takes up fewer resources.

Last but not least: improved marketability. Client Portals show that its users work in a client-oriented, progressive, tech-savvy and market-oriented way.

All in all a mandatory step for every lawyer!